FAQ

What is an eSIM and how does it work?

An eSIM is a virtual chip that does the same job as a physical SIM card, but without taking up space or needing to be inserted. Once you activate your plan, your device connects directly to the local network in the country you're in, and everything keeps working as usual: your calls, your apps, your WhatsApp with the same number as always.

As soon as you complete your purchase, you'll receive a QR code by email. Open it on your compatible phone, scan it, and your plan will be ready to use. Along with the QR code, we'll also send you a quick guide in case you'd rather follow the steps at your own pace.

Is my device compatible with Roamic eSIM?

Roamic eSIMs are compatible with most eSIM-enabled devices, including the latest models of smartphones, tablets, and wearables. Please check our compatibility list to confirm your device supports eSIM.

Can I keep my current phone number with Roamic eSIM?

Yes, using a Roamic eSIM doesn't affect your regular phone number. Your eSIM works alongside your primary SIM, so you can keep using your usual number for calls and texts while enjoying data through Roamic. Just keep in mind that Roamic eSIMs don't come with their own phone number: they're data-only, designed specifically to keep you connected during your trip.

What countries are covered by Roamic eSIM?

Roamic eSIM offers coverage in over 150 countries across the globe. Our extensive network partnerships ensure reliable and fast internet connections wherever you travel. Visit our coverage page for a detailed list of supported countries.

How do I top up my eSIM?

Topping up your eSIM is very simple. Just log in to our MyRoamic app, select the eSIM you want to top up, and tap the "Top Up" button. Within seconds, your plan will be updated and ready to keep using.

Why can't I see the button to top up my eSIM?

The top-up button is only available if your eSIM is active (not depleted or expired). If your data plan has already run out or passed its validity date, the system won't allow you to top up that same eSIM.

Don't worry, though: you can easily purchase a new plan from our website and contact our support team to have a manual top-up applied to your new eSIM.

What kind of customer support does Roamic offer?

Roamic provides 24/7 customer support to assist you with any questions or issues you may encounter. Our dedicated team is available via live chat, email, and phone to ensure you have a smooth and enjoyable experience with our service.