At Roamic, we strive to provide the best service possible. However, we understand that there might be instances where a refund is necessary. Below are the conditions under which refunds are processed:

Types of Refunds

1. Refund for Service Withdrawal

• If there have been changes in your plans and you no longer need your Roamic eSIM, we will provide you with a full refund.
• To be eligible for a full refund:

  • Your eSIM must have been purchased from the Roamic website.
  • The activation of the eSIM has not been done yet.
  • The purchase must have been made no more than 6 months ago.

• If the eSIM has already been activated and/or used, we will analyze your specific case to provide a suitable solution.

2. Refund for Incompatible or Locked Device

• If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.
• To be eligible for a full refund:

  • The QR code must not have been scanned.
  • No data from the plan must have been used.
  • The purchase must have been made no more than 6 months ago.
  • You must send a screenshot and the necessary information to verify the incompatibility or lock.

3. Refund for Connection Issues

• If your eSIM doesn’t work due to an issue with Roamic or the network infrastructure of the destination country, we can offer you a full or partial refund.
• Before requesting the refund, please contact our Customer Support Team at info@roamic.com or through our chat to report the connection issue.
• We cannot guarantee a refund if you contact us after your trip.
• In all other cases, a partial or full refund (with an administrative fee) may be issued depending on the data you have used.

Refund Process

To request a refund, simply reach out to our Customer Support Team at info@roamic.com and provide the necessary information and documents. Our team will guide you through the process and ensure a smooth resolution.

We aim to process all refund requests promptly and efficiently to maintain customer satisfaction.